Royal Volvo’s service staff (Matt and Tony) are always friendly. They let me know what to expect in terms of turn-around time and will have loaner car available if it’s going to take a significant amount of time to complete work on my 2018 XC60. This dealership is clean; has cleanable vinyl on chairs, no fabrics, and the chairs have little attached side tables (also clean). Waiting room has a nice big screen HDTV, complimentary hot coffee, and lots of natural light. Other Royal staff acknowledge you as they pass by, nodding, smiling, or saying hi/how are you. I also appreciate that the explanations I’m given aren’t overly technical. Matt and Tony speak in terms I understand without talking down to me or the other customers. The settings on my XC60 are always where they were when I take it in; lights, seat, music, etc. – and it is clean on the outside. It doesn’t smell like it’s been sitting in a mechanic’s garage (it still smells new), and there was not a feeling of dirt, grime, or grease on the steering wheel. I also appreciated the follow-up contact after my service visit.... More
Over a month ago
My family was so impressed by the sales experience we just had at Royal South Mazda. Martin Fogleman was our sales associate and he was honestly the best salesman I've had. I HATE looking at cars because most associates make me feel very pressured. Martin was there 100% of the time but I never felt pressured. He and his colleagues (Nick, Ryan, and Alex) answered our questions and were so personable and informative. Every person there was professional and they worked very well together as a group. It was, BY FAR, the best experience we've ever had buying a vehicle -- and I will be recommending Royal South Mazda to anyone I know looking for a vehicle.... More
Over a year ago
We really appreciate the personalized care of our SUV and the incredible treatment we receive from Matt Crane and Tony Blanton. They always make sure we completely understand what was done during each of our service visits; and we also appreciate the clean and comfortable waiting area. Consistent follow-up (after the service) reaffirms our good opinion of this dealership. Investing in a Volvo XC90 isn’t inexpensive and Royal Volvo is helping to make our investment pay off in a big way. Our XC90is luxury in every way and so is the treatment we receive from this dealership.... More
Over a year ago
I am absolutely 100% satisfied with the service I received yesterday at Royal Mazda in Bloomington, Indiana. I was only in town for two days to visit Indiana University and Tony took great care of me and my family with a mechanical issue; and the shuttle driver, Lou Robinson, was great as well; the best experience I have ever had at a dealership! I will be filling out a google review to tell others what a great experience I had. Please tell Tony and Lou that I said thanks. I wish Royal South was back in Buffalo, New York -- I would definitely be bringing my CX-9 to you for service from now on. I know people don't take the time often enough to recognize great service and your team and dealership definitely should be recognized. Thank you again!!... More
Over a year ago
My wife Elena and I would like to let you know that our experience in purchasing a 2013 Kia Soul yesterday was a very positive experience, made so by your salesman, Alex Rensch, who was patient, caring, and completely informative about the purchase process. It is obvious that he is an intelligent, well educated, and talented person who is making a valuable contribution to your business. A totally interesting and enjoyable experience. Our hats are off to you and especially to Alex. Thank you again!!... More
Over a year ago